FAQ

• What types of clients do you work with?

IPS supports member-based organizations, nonprofits, associations, and professionals, including speakers and independent leaders, who value consistency, organization, and experienced operational or executive support. Clients typically have clear goals and prefer structured, ongoing support rather than ad hoc task assistance.

• Do you work with small businesses or solo entrepreneurs?

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• How do your monthly support packages work?

Support is provided through structured monthly retainers that reflect the level of operational or executive involvement required. Most clients begin with Essential Operations Support (~10 hours/month). Scope is adjusted only when needs consistently exceed that level.

• How quickly do you respond?

Most tasks are completed within 12–36 business hours (9am–5pm Eastern). Urgent matters can be flagged via agreed communication channels and are handled as priorities when appropriate.

• What if we need more support than our package includes?

If ongoing needs regularly exceed your current package, IPS may recommend moving to a higher tier (such as Operations Plus or Strategic Operations Support). Scope adjustments are made intentionally rather than allowing informal scope creep. Additional hours are added only with approval.

• Will we need to train or manage IPS closely?

No. IPS works best with clients who value independent execution with clear direction. Initial onboarding and alignment are collaborative, but ongoing micromanagement is neither required nor expected.

• Do you offer hourly or one-off project support?

IPS offers select project-based or short-term operational and executive support when scope is clearly defined in advance. These engagements may be billed hourly or by defined project scope and are typically offered to existing clients or by referral.

IPS does not provide open-ended hourly administrative support outside defined projects or retainers.

• Do you attend board meetings or take minutes?

Board and meeting participation is included only in higher-tier packages or defined project scope where operational support requires it. For professional clients, this may translate to meeting coordination, documentation, or executive-level support as needed within scope.